FAQs
Answers to your Questions
What Payment Methods Are Accepted?
You can choose either PayPal or payment by debit card for most items.
Larger value items and services can be paid by Bank Transfer (BACS). Whichever method of payment you choose, your item(s) will not be dispatched until cleared payment has been made in full.
Is Buying On-Line Safe?
Buying on-line does carry risks and our terms and conditions exclude Blue Sky Conversions Ltd from any on-line fraud or theft by a third party.
You can protect yourself and your purchase by using PayPal or a debit card that is protected and underwritten by the issuing bank or building society.
What Shipping Methods Are Available
Customer can choose from a range of delivery options. Our preferred shipping method for all packages is a 48 courier service like UPS. However we may use other carriers from time to time.
Some items are just too large and/or heavy to send through the post and will need to be collected. Wherever possible we will make sure there is a delivery option for you.
Do You Ship Internationally?
We normally only ship to the UK, however we may consider international shipping on a sale by sale basis. Please contact us to enquire….
How Long Will It Take To Get My Package?
If you an order an item before 3pm, we aim to dispatch your item the same day or at the latest next working day
With our parcel post and carrier shipping service, we expect delivery to be 2 working days after dispatch.
If you purchase a collection only item, you can normally collect the same day. However, please wait until you receive our confirmation before arranging to collect your item.
What will shipping cost?
When you purchase your item, you will either be given a choice of shipping options with corresponding cost, or informed that the item is collection only.
Do I need an account to place an order?
You don’t need to register an account to purchase items in the shop and you can checkout as a guest.
We recommend that you do register in order to take advantage of registered user benefits such as order tracking and updates and faster easier future transactions and purchases. Registered users will also receive information on special promotions and sale items.
How Can I Cancel Or Change My Order?
Please call us or use our contact form as soon as possible.
You can cancel or change an order up to the point of dispatch which is usually 3pm on the same day as the order ism placed. Or next working day if your order is placed on Saturday/Sunday/Bank Holiday).
Unfortunately we are unable to change orders that have been dispatched .
Cancelled or changed orders after dispatch must be returned at buyers cost and will be subject to a 15% + vat re-stocking charge. The charge will be deducted at the time of refund. Refunds will only be made once good have been returned in good order. It is recommended that you insure the goods for their return.
How Do I Track My Order?
In order to track you will need to be registered. Our website has an order tracking link on the shop sub -menu or you can click here. You will be asked to login to access tracking information for your open orders.
Who should I to contact if I have any queries?
If you need to contact us, our website has full contact details accessed from links in the menu at the both the top and bottom of every page you visit. You can telephone, email or fill out a contact form. Whichever is easiest for you
Click here for our general contact page.
How Can I Return a Product?
Cancelled or changed orders must be returned within 14 days at buyers cost and will be subject to a 15% + vat re-stocking charge. The charge will be deducted at the time of refund. Refunds will only be made once good have been returned in good order. It is recommended that you insure the goods for their return.
If the item is damaged or faulty please contact us directly in the first instance so that we can advise on the best course of action.